1. Delivery Options & Times
Standard Delivery: Estimated delivery within 1-4 business days within Peninsular Malaysia, 3-10 days to East Malaysia
Same-Day Delivery: Available in select areas for orders placed before 12 noon , within Penang. Charges apply. Please whats office number for the arrangement , 016-5214798.
2. Delivery Charges
Standard Charges: Delivery fees for each option.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. Use this to track your package’s status.
4. Delivery Address
Please ensure your delivery address is correct at checkout. Changes to the address may delay delivery and are subject to additional charges.
5. Missed Deliveries & Re-Delivery
If no one is available to receive the package, our courier will leave a notification. You may contact the courier for re-delivery options.
6. Delivery Issues & Delays
We aim to meet our delivery timelines, but delays can occur due to unforeseen circumstances like weather, peak periods, etc.
Contact our customer support at [Email ; Store.promax@gmail.com , whatsapp 0125214798] if your delivery is delayed.
7. Terms & Conditions
All orders are subject to our [Return & Refund Policy].
Orders cannot be canceled once shipped.
We are not liable for delays outside our control (customs processing, carrier delays, etc.).
Please review our full [Terms of Service] for additional terms.