Refund policy
For any RETURN and REFUND, you will need to contact us first.
If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us through Whatsapp . Please note that returns will need to be sent to the following address: 98, Jalan Burma, 10050 George Town, Pulau Pinang
You can always contact us for any return question through Whatsapp.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned
- return not eligable for consumables (Inks, cleaning tools, SD card, battery and etc)
- pre order also not eligable
- clearance or 2nd hand not eligable
- gift item also not eligable
Please get in touch if you have questions or concerns about your specific item.
Returns
- proof of purchase
- Must be in Good condition, unopened
- If package given gift item then all will need to be returned as well
- Restocking Fee will be 15% + shipping cost
If return is change of mind of product, Buyers first must contact us through Whatsapp. Buyer will have to bear the cost of shipping fee, during the parcels travel back to store, buyers will also have to bear the cost if parcel is lost or damaged.
If return is because of faulty or damaged product, Customer will have to provide video and picture proof to our Whatsapp. If the return is accepted then our store will bear the cost of the shipping.
Exchanges
Buyer will need to contact us through Whatsapp first to discuss the matter.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us through Whatsapp.